International Organization for MigrationClosing Date : 2019-05-28
Duty Station : San Salvador, El Salvador
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Organization: International Organization for Migration
Country: El Salvador
Closing date: 28 May 2019

Position title: Operations Assistant (Movements)

Duty station: El Salvador

Appointment Type :One year Fixed Term with possibility of extension


Since the inception of IOM in 1951, Movement Operations have been and continue to be a fundamental pillar of the Organization s work. The organized movement of persons in need of international migration assistance is a primary mandate of the Organization and a cornerstone of IOM s operations. This mandate has resulted in the international transport of more than 15 million migrants and refugees worldwide. Movement Operations departments in various IOM missions, coordinated under the division of Resettlement and Movement Management (RMM) in the Department of Operations and Emergencies (DOE) at IOM s Geneva Headquarters, are responsible for all aspects of travel for migrants and refugees under IOM s auspices, in accordance with the various framework agreements with resettlement and receiving Governments and partners across the spectrum of the Organization's programmes


Coordinate, schedule and book travel for individuals upon receipt of travel-ready status and/or request in accordance with travel requirements, including but not limited to the distribution of Advance Booking Notifications (ABNs), updates, domestic flights, cancellations and departure notifications.

Organize and complete all bookings in a timely manner and in accordance with the Handbook of IOM Tariffs (HIT) and standard operating procedures (SOPs) from the Division of Resettlement and Movement Management.Distribute travel information to internal and external stakeholders.

Compile and analyze descriptive statistics, using I-GATOR to capture costs and prepare travel loan paperwork as specified in SOPs and in accordance with host government s procedures.

Create movement data files, by ABN, for all individuals in accordance with SOPs and for IOM accountability.

In accordance with local practices and RMM guidelines and standards, and in close coordination with supervisors, identify and assign escorts to accompany vulnerable individuals

Process exit permission paperwork and ICRC Travel Documents in accordance with established standards and the local guidelines.

Conduct identity and document verification prior to the distribution of travel documentation to refugees, immigrants and migrants.

Conduct pre-departure counselling on pre-embarkation procedures and special needs during travel (such as meals, medication, wheelchairs and medical conditions) as needed. Identify beneficiary vulnerabilities and coordinate appropriate action to ensure they are addressed

Demonstrate an in-depth understanding of relevant Movement Operations SOPs and Movements-related systems and databases (including iGATOR, MiMOSA, SAR and Amadeus), as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the Prevention of Sexual Exploitation and Abuse (PSEA.)

Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules.


The incumbent is expected to demonstrate the following technical and behavioural competencies:



Accepts and gives constructive criticism Follows all relevant procedures, processes, and policies

Meets deadline, cost, and quality requirements for outputs

Monitors own work to correct errors

Takes responsibility for meeting commitments and for any shortcomings

Client Orientation

Identifies the immediate and peripheral clients of own work Establishes and maintains effective working relationships with clients Identifies and monitors changes in the needs of clients, including donors, governments, and project beneficiaries Keeps clients informed of developments and setbacks

Continuous Learning

Contributes to colleagues' learning Demonstrates interest in improving relevant skills Demonstrates interest in acquiring skills relevant to other functional areas

Keeps abreast of developments in own professional area Communication

Actively shares relevant information

Clearly communicates, and listens to feedback on, changing priorities and procedures

Writes clearly and effectively, adapting wording and style to the intended audience

Listens effectively and communicates clearly, adapting delivery to the audience

Creativity and Initiative

Actively seeks new ways of improving programmes or services Expands responsibilities while maintaining existing ones Persuades others to consider new ideas

Proactively develops new ways to resolve problems Leadership and Negotiation

Convinces others to share resources

Actively identifies opportunities for and promotes organizational change

Presents goals as shared interests

Articulates vision to motivate colleagues and follows through with commitments Performance Management

Provides constructive feedback to colleagues

Identifies ways for their staff to develop their abilities and careers

Provides fair, accurate, timely, and constructive staff evaluations

Uses staff evaluations appropriately in recruitment and other relevant HR procedures

Holds directly reporting managers accountable for providing fair, accurate, timely, and constructive staff evaluation Planning and Organizing

Sets clear and achievable goals consistent with agreed priorities for self and others

Identifies priority activities and assignments for self and others

Organizes and documents work to allow for planned and unplanned handovers

Identifies risks and makes contingency plans

Adjusts priorities and plans to achieve goals

Allocates appropriate times and resources for own work and that of team members Professionalism

Masters subject matter related to responsibilities

Identifies issues, opportunities, and risks central to responsibilities

Incorporates gender-related needs, perspectives, and concerns, and promotes equal gender participation

Persistent, calm, and polite in the face of challenges and stress

Treats all colleagues with respect and dignity

Works effectively with people from different cultures by adapting to relevant cultural contexts

Knowledgeable about and promotes IOM core mandate and migration solutions Teamwork

Actively contributes to an effective, collegial, and agreeable team environment

Contributes to, and follows team objectives

Gives credit where credit is due

Seeks input and feedback from others

Delegates tasks and responsibilities as appropriate

Actively supports and implements final group decisions

Takes joint responsibility for team's work

Technological Awareness

Learns about developments in available technology Proactively identifies and advocates for cost-efficient technology solutions

Understands applicability and limitation of technology and seeks to apply it to appropriate work Resource Mobilization

Establishes realistic resource requirements to meet IOM needs


Delivers on set objectives in hardship situations.


Five years of working experience with high school education; three years of working experience with Bachelor s degree; Prior Movement Operations or transportation experience a strong advantage; and, Strong computer skills - Word, Excel and Internet; past experience with Movement Operations-related databases and systems (including iGATOR, MiMOSA, SAR and Amadeus) is a strong advantage.


Spanish: Native

English: Advanced (Fluent)


How to apply:

External Candidates that comply with the profile will need to send the Personal History Form, Resume and a letter of interest to iomsalhr@iom.intby May 28th 2019at the latest, referring to this advertisement.


The motivation/cover letter should be a maximum of 1 page long and in English. It should state the position(s) you are applying for The CV should be a maximum of 2 pages long and in English.

Keep in mind:

Only the applications that comply with the required profile will be taken into consideration.Those applications received after the due date or the ones that don t include the name of the position, will not be considered.This vacancy is open for local staff or applicants with legal permit to work in the Country.The attachment shouldn t weight over 2 MB.

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