Closing Date : 2019-05-24
Duty Station : Nairobi, Kenya
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Organization: Childline Kenya
Country: Kenya
Closing date: 24 May 2019


Job Title: Child Helpline ICT Officer

Duty Station: Nairobi

Number of positions: One (1)

Type of Contract: Full time upto April 2020


Childline Kenya (CLK) is a National Non-Governmental Organization (NGO), working in Kenya to promote a culture of child rights and child protection. Childline works in partnership with the Government of Kenya through the Department of Children Services to manage the National Child Helpline 116, linking children in need to a nation-wide network of child protection services.

We are looking for a dynamic individual for the position of ICT Officer to be based in Nairobi. The position plays a lead role in planning, implementing and monitoring of ICT functions of the Helpline and ensures the highest standards of delivery are maintained in all its operations.

Purpose of the Role

To manage and coordinate all ICT resources (human, information, technological and infrastructure) and also relationships with IT related external suppliers, in order to guarantee high quality design, development, and implementation in line with Helpline policies and standards and; identify opportunities for improving the helpline s ICT functions.

Key Performance Objectives:

To Coordinate ICT projects and ensure the delivery of quality solutions
according to predefined customer requirements, deadlines and budget, and provide adequate support to all personnel.

To develop and implement an ICT security strategy which manages risk and safeguards the Helpline s information assets.

To define, develop, maintain and document ICT processes

Monitor and control ICT activities at the Helpline through appropriate supervision, efficient resource utilisation, controls and timely delivery of services to clients and resolution of issues raised

Assess and recommend investments on the basis of desired technological advances
geared towards improving the Helpline s efficiency

Manage performance of ICT staff and efficiently implement Performance Management System within the section.

Key Tasks:

Prepare and manage annual budget for ICT business requirements.

Manage relationship with external ICT suppliers to safeguard Helpline interests.

Define the ICT strategy to ensure alignment with Strategic plan.

Supervise development of Information systems, assess and recommend investments on the basis of technological advances opportunities or new business opportunities.

Provide staff with appropriate support, relevant information and instructions from an ICT point of view.

Provide major input in the establishment, management and reporting of ICT activities to ensure top management awareness of activities, issues and outcomes

Skills and Competencies

Degree in Information Technology , Computer Science or related field

Three years of ICT hands-on experience

Knowledge of asterisk and open source call management system is desired

Experience working in a call centre environment

Excellent Written and Oral Communication skills in English and Kiswahili

High level presentation skills

How to apply:

Interested applicants should send their application letters and Curriculum Vitae, including names of three referees to: or before 24thMay 2019at 5PM.Only shortlisted candidates will be contacted.

The application should be addressed to:

Executive Director, Childline Kenya,

P.O Box 10003-00100,

Nairobi, Kenya

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