Mercy CorpsClosing Date : 2019-05-25
Duty Station : Islamabad, Pakistan
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Organization: Mercy Corps
Country: Pakistan
Closing date: 25 May 2019
About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.
In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions
into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.

Program / Department Summary

Mercy Corps has been present in Pakistan since 1986, focusing its interventions on Public Health, (Maternal, Neonatal and Child Health, Tuberculosis Control), Education, Protection and Livelihoods for Afghan Refugees and host communities, and Disaster and Relief Recovery. With funding from Global Fund, USAID, United Nations, DFID, Scottish Government, EC, Start Network, Bureau of Population Refugees and Migration, Coca Cola, Shell and others, Mercy Corps has been able to work together with communities to improve health services, create economic opportunities and build resilience. In the last 5 years, our efforts have benefitted approximately 300,000 program participants per year. Our team is comprised of a hundred percent Pakistan nationals (170 team members). We work hand in hand with the Pakistan Government and in partnership with national and international stakeholders present in our sectors of work. Mercy Corps Pakistan implements its programs in 65 districts of the country through 3 offices in Islamabad, Quetta and Lahore.

General Position Summary

The Country Director (CD) is an innovative and visionary leader responsible for resourcefully managing all programming in Pakistan, resulting in lasting improvement in the lives of our team members and program participants. S/He has held senior roles in formulating strategic direction within an international development context. The CD has supervisory responsibility for the country team and overall guidance and management of a portfolio of health, education and protection programs with an average yearly budget of USD 6.5 million, and implementation of all security protocols. The CD develops sustainable, multi-sector programming and is accountable to beneficiaries and donors, placing a high value on innovative solutions to development issues and creative partnerships in tough environments.

Essential Job ResponsibilitiesStrategy & VisionIn the evolving context, with a participatory approach, formulate and communicate a clear vision to team members and stakeholders that translates into concrete programs and plans.Lead the annual country strategy planning and update process.Set direction by prioritizing and organizing actions and resources to achieve program and agency objectives.Use technical support teams collaboratively as well as external consultants that could support our business development and/or quality program implementation efforts.Share Mercy Corps Pakistan successes and technical approaches with other Mercy Corps teams in the region and/or globally. Promote cross collaboration and learning.Explore and present funding opportunities that integrate initiatives and leverage impact for the communities; support and direct fund-raising activities with institutional and private donors.Influence & RepresentationProactively represent Mercy Corps with all levels of government, as well as donor, partners, local and international stakeholders, and the communities we serve.Develop and nurture relationships with relevant government departments for timely implementation of planned interventionsRepresent Mercy Corps programs with national and international media and participate in community activities as appropriate.Maintain productive relationships with internal and external constituents such as private partners, local governments, foundations, the private sector, etc.Develop and foster partnerships that add value to our programming strengths and position us to be competitive for large funding opportunities.Anticipate needs, understand donor pool and contribute to shaping donor's views on development.Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.Maintain high ethical standards and treat people with respect and dignity.Exhibit awareness of his/her own strengths and development needs.Team ManagementCreate and sustain a work environment of mutual respect where team members strive to achieve excellence and understand and live Mercy Corps organizational culture and values.Oversee and lead training and learning processes where team members internalize and behave according to Mercy Corps Code of Conduct, Safeguarding and all our Ethics Policies.Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on ones and performance reviewsDevelop the capacity of the team, deepen understanding of their roles and assist with career development.Assist team members with information, tools and resources to improve performance & reach objectives.Hire, orient and lead team members as necessary.Facilitate meetings and processes where team members feel empowered and equipped to take actions towards achieving our programs' and agency goals.Facilitate and lead regular staff meetings and ad-com meetings. Follow up with required actions as needed.Program Operations ManagementOversee program quality and impact by ensuring programs are based on sound design principles and utilize Mercy Corps and donor required M&E systems.Ensure effective, transparent use of resources in compliance with Mercy Corps and donor policies/procedures.Oversee budget management of sub-grantees/sub-contractors, if applicable.Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.Fulfill Mercy Corps' Program Management Minimum Standards based on the organization-wide guide.Ensure all interventions adhere to Mercy Corps' Gender Policy, Do No Harm principles, and beneficiary accountability standards.Finance & Compliance ManagementEnsure compliance with donor and Mercy Corps regulations related to emergency programming.Draft and/or review scope of work to hire and manage any technical consultants, including review for technical efficacy and contract budget.Build and maintain operational structures that ensure proper segregation of duties between finance, administration and logistics and fully support field programs.SecurityLiaise with the VP of Operations and Regional Director on crucial events, high-risk periods, incident reporting and security policy changes.

Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects. Supervisory Responsibility: Six direct reportsAccountability

Reports Directly To:Regional Director

Works Directly With:CASA Desk and other teams at Headquarters as needed.

Knowledge and ExperienceBA/S or equivalent in relevant field required; MA/S preferred.7-10 years of field experience in international relief and development programs (health sector experience a bonus), including demonstrable success in managing (large, complex, transitional) development programs.5 years of senior-level leadership, capacity building and field management experience.Demonstrated success working effectively and respectfully with host country government, private sector, INGO, NGO partners and other stakeholders in complex environments.Internationally recognized qualification in project or program management or a commitment to obtain the qualification in the early months of work.Proven skills in financial and grants management; prior experience with USAID, USDS, Global Fund, DFID, EC, UN, and private donors.Successful and proven negotiation, communication and organization skills.Proven capacity to analyze the political and social context in which our organization operates to make informed decisions.Excellent oral and written English skills required; proficiency in (Urdu and Pashto) is a plus.Ability to work effectively with an ethnically diverse team in a sensitive environment.Previous work experience in Pakistan or in the region, and in insecure environments is preferred.Capacity to respond to emergency and disaster response as appropriate.Knowledge of Sphere standards and other training in emergency response preferred.Success Factors

The successful Pakistan CD will be a gracious, personable leader who has an energizing effect on our team, partners and communities. A politically savvy, balanced, and astute individual who has the persona to successfully convene and partner with relevant stakeholders in the ever shifting and complex ecosystem in Pakistan. Calm and emotionally intelligent, personifying grace under fire, especially in leading our team through the management of urgent, security and emergency situations. S/he will have the vision to see possibilities for positive change where others see deprivation; and be able to lead the design and implementation of bold solutions. S/he will skillfully acquire support of donors and regional partners for meeting the priorities of our communities while providing effective leadership. S/he will have high emotional intelligence, constructive mentoring skills and proven experience with capacity building and will be committed to long-term program sustainability and the delivery of high-impact activities at the community level. Successful Mercy Corps team members have a strong commitment to teamwork and accountability, thrive in evolving and challenging environments, and make effective written and verbal communication a priority.

Living Conditions / Environmental Conditions

The CD is based in Islamabad. The location is accompanied and secure. Housing is individual accommodation with limited freedom of movement beyond the house/office. There is one International school in Islamabad. Staff have good access to services – medical, electricity, water, etc. This position requires approximately 15%-20% of time of travel by terrestrial or aerial means of transportation to field offices that present stable, moderate and high levels of operational risks.

Mercy Corps team members represent the agency both during and outside work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Fostering a diverse and open workplace is an important part of Mercy Corps' vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.

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