Closing Date : 2017-02-05
Duty Station : Berlin, Germany
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Organization: Forest Stewardship Council
Country: Germany
Closing date: 05 Feb 2017

Mission Statement:The Program Manager (Dispute Resolution) will be responsible for the organization, implementation and strategic development of the FSC dispute resolution system. He/she will mainly coordinate and direct activities to ensure that disputes are processed in accordance with FSC s dispute resolution requirements, their outcomes duly communicated, and lessons learnt properly recorded and fed back into further system development and improvement.

Main Roles and Responsibilities:

To organize and coordinate the implementation of the FSC dispute resolution system by carrying out or assigning the following activities:

Reviewing, accepting / rejecting, recording, processing and managing of complaints submitted via the FSC online complaint submission form and other sources.// Drafting of complaint summaries and reviewing reports in preparation for decision-making.// Communicating to relevant parties and provision of relevant information and data to facilitate public communications by the Communications Unit. // Managing and supporting internal or external experts to evaluate complaints and allegations of non-compliance with the Policy for Association (PfA) as agreed with the Director Quality Assurance. // Ensuring the quality of the evaluation processes and reports, and analyse the impacts of the conclusions of such evaluations on the credibility and market presence of FSC. // Managing dialogue platforms and developing roadmaps for ending FSC s disassociation from formerly associated organizations. // Supporting FSC Network Partners in handling complaints that were brought to their attention. // Monitoring the progress of complaints being addressed by ASI that are related to stakeholder concerns over the quality of FSC certification. // Managing informal conflict resolution processes to prevent an escalation of disputes.

To align and coordinate work of dispute resolution staff in FSC Regional Offices in close cooperation with Regional Directors.

To identify the potential for and develop integrity projects together with network partners and/or Regional Offices, focusing on conflict resolution and leading towards greater stakeholder satisfaction with the quality of FSC certification on the ground.

To explore, identify and review opportunities to improve FSC s dispute resolution processes and resources:

Leading and coordinating the revision process of relevant elements of the FSC normative framework (e.g. PfA), Procedures of the Dispute Resolution System, Due Diligence System). // Conceptualizing and coordinating the development of competence and capacity for conflict management amongst network partners and certificate holders through relevant guidance and trainings. // Developing a conflict mediation framework for disputes in the FSC certification system and build relevant capacity among network partners. // Providing and compiling recommendations for and initiate relevant improvements of FSC internal processes and protocols relevant for the FSC dispute resolution system.

To propose and oversee the development of papers and success stories about the impact of the DRS.

To manage assigned projects and activities: Developing an annual work plan and budget in line with strategic priorities and ensuring the implementation of relevant Policy Motions.

To establish and maintain good relations with members, stakeholders, FSC Network Partners, ASI, certification bodies, research institutions, intergovernmental organizations and other relevant organizations (e.g. ISEAL).

To represent FSC externally in technical and other fora.

Qualification, Experience and Skills:University degree in a relevant field (e.g. environmental management, international relations, social sciences, business administration, natural resource management). Training in alternative dispute resolution techniques, in particular mediation, is a strong asset. At least 6 years of sound professional experience in managing disputes or facilitating multi-stakeholder processes in complex technical issues. Fluency in English and Spanish (spoken and written).

For a full list of requirements and further information about this position, please go to

How to apply:

Please send your motivation letter (including your net salary expectation) and your CV in English as email attachments to

Please do not send any photos and make sure to insert Program Manager Dispute Resolution (m/f) 2016 in the subject line of your email. The deadline for applications is 05 February 2017.

We will confirm receipt of your application. However, only candidates shortlisted for an interview will be further contacted and will receive notice of the final outcome of the selection process. Should you not receive a confirmation of receipt please check your spam filter and if you cannot find it there contact us at

We are looking forward to receiving your application!

The FSC HR Team

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