Closing Date : 2017-01-23
Duty Station : Amsterdam, Netherlands
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Organization: Management Sciences for Health
Country: Netherlands
Closing date: 23 Jan 2017

The Systems Business Analyst (SBA) is responsible for providing day-to-day systems support to staff at the Project Management Office - Netherlands (PMO-NL). In addition to coordinating support with the MIS Unit, the SBA is responsible for the evaluation of current systems, including: gathering new requirements, analyzing impacts on existing systems, documenting, mapping, and testing systems in the PMO-NL. The Systems Business Analysts efforts also include working with various business units to ensure that existing systems meet the functionality required. S/He also supports the analysis, planning and implementation of business process improvements and supporting the resolution of day-to-day user operational issues. The Systems Business Analyst is a member of the Program Office team at the PMO-NL ensuring that systems used by all teams and projects based there achieve their objectives. The Systems Business Analyst operates under the direction of the MIS Unit Manager with an on-site administrative management from the Program Office Manager.

Specific Responsibilities

Network Management

Manage and provide post implementation support to users on their day to day operational issues on the ERP solution.Maintain new and existing user accounts, and support other system administration as required.Monitor issue tickets and assist in resolving/replying to users.Monitors and maintains user access rights and other system support tasks. Works with the PMO-U.S. based MIS team to coordinate priorities and establish work plans.Facilitate and plan change request process, including authoring, prioritizing, tracking and evaluating new requirements.

Solution Design

Solution design/mapping and support to change requests (including requirements gathering, feasibility study & mapping, testing and support of user acceptance).Create specifications and test cases and facilitate acceptance of the new approved requirements changes.Facilitate and plan change request process, including authoring, prioritizing, tracking and evaluating new requirements.

Training Design

Write or support the writing of updated training materials.Develop documentation and provide training to users on new & updated functionality.


Other duties as assigned.Qualifications and Experience


Bachelor s degree in Information Systems.3 years operational experience working with information technology (IT) project teams involved in detailed requirements gathering, documentation, system mapping, and testing.


4-6 + years

Knowledge and Skills

Experience in IT systems in support of logistics, warehousing, procurement or other aspects of supply chain management using ERP systems.Strong inter-personal skills and comfort interacting with all levels of leadership.Experience working within a team to gather requirements and define solutionsDemonstrated proactive project management skills.Strong written and verbal communication with experience in both client facing and internal roles.Ability to translate technical products or situations into concise, user-focused communication.Excellent facilitation and presentation skills.Strong sense of ownership, accountability.Exceptional organizational and time management skills; ability to effectively multi-task.Solid computer skills including Word, PowerPoint and Excel.


Ensuring Delivery of Results:Functional/Technical skills, Client Focus, Managing and Measuring work, Information Sharing, Process Management, Priority Setting, Problem Solving and Timely Decision MakingCore Personal Competencies:Ethics and Values, Integrity and Trust, Listening, WrittenCommunicationCore MSH competencies:Adaptability, Communication, Problem Solving, Creativity and Innovation, Quality, Quality and Timeliness of Work, Quality of work and Team Relationships, Resource Utilization

Physical Demands

Availability to travel domestically and internationally as needed.Keyboard use, Pulling drawers, Lifting papers <10lbs., etc.
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