WHOClosing Date : 2017-01-22
Duty Station : Copenhagen, Denmark
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The mission of WHO is the attainment by all peoples of the highest possible level of health.

Vacancy Notice No:EURO/16/FT815
Title: ICT Specialist (2 positions)
Grade: P2
Contract type: Fixed-term Appointment
Duration of contract: 1 year (* see under additional information)
Date:21 December 2016
Application Deadline:22 January 2017
(31 day(s) until closing deadline)
Currently accepting applications
Duty Station:Copenhagen, Denmark
Organization unit:EU Europe (EU) /
EURO Europe Regional Office (EU/RGO)
ICT/DAF - Information and Communications Technology Unit / Division of Administration and Finance

The Information and Communications Technology (ICT) Units main objective is to enable the WHO European Regional Office to deliver quality outcomes by offering and managing innovative and cost-effective technology solutions and services throughout the European Region and in the UN City Copenhagen.

Description of duties:
Under the supervision and guidance of the Manager, ISS, the incumbent performs the following duties:
1) Operational support to a high performance and secure hosting environment for EURO:
- Maintains the ICT infrastructure for EURO and HQ systems hosted in EURO and ensures optimal performance of all hosting platforms;
- Maintains, monitors and updates WHO component of the LAN, WAN and network security in EURO and the region and ensures high availability of the network and connectivity;
- Utilizes monitoring analysis tools to measure the performance of applications, web interfaces and databases to ensure the high availability and integrity of systems managed by EURO;
- Provides requisite services to ensure a business continuity readiness for all applications and systems hosted in EURO by ensuring that failover and backup systems are fully operational;
- Applies recommended security fixes on WHO servers and network devices and adjusting security parameters as needed in liaison with HQ;
- Ensures effective operation and updating of anti-virus /anti-malware systems for the region;
- Liaises as delegated by supervisor with external suppliers and contractors to ensure the operation capacity of EURO's hosting, network and business continuity capabilities are maintained;
- Troubleshoots, diagnoses and acts on reported problems with infrastructure systems in EURO and the region and escalates performance and security issues to other teams within ICT, HQ, and externally where needed.
2) Design and implementation of solutions to meet business requirements for infrastructure:
- Liaises with counterparts in technical and administrative units to understand and define business problems and proposes in consultation with the Manager, ISS, secure solutions for running EURO applications in liaison with HQ; supports the integration of applications hosting solutions into the network;
- Provides advice to units on the performance and security of applications, recommending to the supervisor solutions for improvements in performance and security of EURO applications and assisting in their implementation;
- Carries out analysis to assess opportunities to use WHO's "Cloud Computing" infrastructure to meet business requirements and makes suggestions to the supervisor;
- Applies WHO's project management methodology and process in the design and implementation of all infrastructure related projects;
- Supports the procurement of infrastructure equipment and services by providing technical specifications and cost estimates as required.
3) Support in the development of technology roadmap and documentation for ICT Infrastructure in the region:
- Maintains a road map with scenarios and options to guide the evolution of infrastructure and security services in the region;
- Advises supervisor and business owners on potential improvements in WHO systems that could be implemented;
- Maintains a test environment to implement pilot projects and test new technologies;
- Supports in building capacity and operational continuity of the ICT infrastructure;
- Prepares detailed technical documentation, relevant end user documentation and drafts operational procedures;
- Maintains service catalogue in the scope of responsibility, develops and maintains documentation, drafts service level agreements and standard operations procedures.
4) Other relevant duties as required.


Essential: University degree in computer engineering, computer sciences or other relevant discipline, or equivalent professional technical training/education and certification. For internal WHO candidates, equivalent work experience as per e-Manual III.4.1.220 may replace the educational qualifications.
Desirable: Microsoft Certified Solutions Associate (MCSA), Cisco, Project Management certification and ITIL certifications would be assets.
WHO only considers higher educational qualifications obtained from an accredited institution.

Formal training in computer science, information technology with professional certification related to various generations of Intel PC hardware including a deep understanding of LAN technologies. Advanced knowledge or on the job training of WHO EURO server and workstation operating systems and applications.
Competencies required:
1) Producing Results: Produces and delivers quality results. Is action oriented and committed to achieving outcomes.
2) Moving forward in a changing environment: Is open to and proposes new approaches and ideas. Adapts and responds positively to change.
3) Communication: Expresses oneself clearly in conversations and interactions with others. Listens actively. Produces effective written communications. Ensures that information is shared.
4) Knowing and Managing Yourself: Manages ambiguity and pressure in a self-reflective way. Uses criticism as a development opportunity. Seeks opportunities for continuous learning and professional growth.
5) Teamwork: Develops and promotes effective relationships with colleagues and team members. Deals constructively with conflicts.
See WHO Global Competencies model at http://www.who.int/employment/competencies/en/

Essential: At least 5 years of relevant working experience in infrastructure management, including management of Windows Enterprise infrastructure, SAN, Backups, VMware and Network Infrastructure.
Desirable: Experience with UN organizations and/or multinational institutions.

Essential: Excellent knowledge (advanced level) of English.
Desirable: Working knowledge (intermediate level) of French, German or Russian.

Additional Information:
(*) Extension of appointment is subject to a) satisfactory performance, b) continued need for the function, and c) availability of funds.
Similar positions at the same grade may be filled using this vacancy notice.
Long-listed candidates may be contacted to sit a written test or presentation prior to final short-listing. This does not preclude a written test or presentation prior to final interview.
Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
WHOs salaries are calculated in US dollars. They consist of a base salary and a post adjustment, which reflects the cost of living in a particular duty station and exchange rates. Other benefits include: 30 days annual leave, family allowance, home travel, education grant for dependent children, pension plan and medical insurance.
Please visit the following websites for detailed information on working with WHO:
http://www.who.int - to learn more about WHOs operations
http://icsc.un.org Click on: Quick Links > Salary Scales > by date

Annual salary:(Net of tax)
USD 47,803 at single rate
USD 50,965 with primary dependants
Post Adjustment:42.8 % of the above figure(s). This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.

This vacancy notice may be used to fill other similar positions at the same grade level.

Online applications are strongly encouraged to enable WHO to store your profile in a permanent database. Please visit WHO's e-Recruitment website at: www.who.int/employment. The system provides instructions for online application procedures.

All applicants are encouraged to apply online as soon as possible after the vacancy has been posted and well before the deadline stated in the vacancy announcement.

WHO is committed to workforce diversity.

Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual. Only candidates under serious consideration will be contacted.

Currently accepting applications

To apply off-line, please read further instructions here

WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.

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